A building superintendent (or “super”) plays a critical role in maintaining smooth operations, tenant satisfaction, and the overall value of your property. Whether you manage a multi-unit residential building, commercial space, or a strata complex, the right superintendent can save you time, reduce maintenance costs, and prevent tenant complaints before they start.
So, how do you find the right person for the job? Let’s break it down.
Before hiring, define what responsibilities your superintendent will handle. Common duties include:
- Routine maintenance and minor repairs
- Coordinating with vendors and service providers
- Emergency response
- Ensuring compliance with safety standards
- Communicating with tenants and property managers
Knowing what you expect helps narrow your search and set clear expectations from day one.
Experience in property maintenance, handyman tasks, and tenant communication is a must. A qualified superintendent should have a working knowledge of plumbing, electrical, HVAC, and general repairs. Ask about past roles and scenarios they’ve handled, especially emergencies or tenant conflicts.
Pro Tip: Prioritize candidates with experience in similar types of buildings (residential vs. commercial, old vs. new construction, etc.).
Your superintendent is the face of your property. Whether it's resolving tenant issues or updating you on maintenance concerns, clear and professional communication is key. Look for someone who’s responsive, organized, and easy to work with.
Always check references and perform a background check. This ensures you're hiring someone trustworthy and reliable, especially if they'll be handling keys, accessing units, or dealing with tenant concerns directly.
Here are some key questions to ask during interviews:
- “Can you walk me through how you handled your last emergency call?”
- “How do you prioritize multiple maintenance issues at once?”
- “What’s your experience with vendor coordination or contractor oversight?”
- “How do you handle tenant complaints?”
These questions help gauge their decision-making, people skills, and technical expertise.
Not sure if a candidate is the right fit? A 30–90 day probation period allows both you and the superintendent to test the waters. It’s also a good opportunity to set performance benchmarks.
If hiring independently feels overwhelming, consider partnering with a trusted property maintenance company. They can offer experienced personnel, fill gaps during staff changes, or provide on-site support tailored to your building's needs.
Finding the right building superintendent is more than checking off a list of qualifications, it’s about finding someone who will treat your property with care, communicate effectively, and create a better experience for your tenants.
A good superintendent isn’t just a hire, they’re an investment in your building’s long-term success.
